Usage Guide
Find payment, delivery, return and warranty information below. Product-specific terms shown on the product page take priority.
Standard card checkout is a single payment. For installments, select “Credit card payment (3D Secure) - SBPS”.
SB Payment Service supports up to 24 installments, with installment fees. After ordering, select “Pay now” to complete payment.
About SB Payment Service →Pay later using your email address and mobile number, without a credit card. Up to 12 installments are available subject to identity verification and approval.
Installment fees are waived when paying by direct debit or bank transfer. Other payment-related fees may apply. See details for minimum purchase amounts and available installment plans.
About Paidy →Select your payment method at checkout and follow the instructions to complete payment. PayPay is provided through SB Payment Service.
Delivered by Sagawa Express. Pay the amount shown in our email in cash when receiving your order.
Cash-on-delivery fee: ¥330 nationwide in Japan.
Cash only.
Transfer the amount in the email sent by our store; it may differ from the automated confirmation. Keep your transfer receipt.
We ship after confirming payment. Payment timing may affect your requested delivery date.
Check the payment options available at checkout. For overseas orders, see “For overseas customers”; domestic payment options may not be available.
7-day return and refund program — Japan delivery only
Available for eligible products paid for by bank transfer or cash on delivery. You may apply even after opening or using the product if you are not satisfied.
Orders delivered overseas are not eligible.
Report defects using the repair form below. Please check and report initial defects within 7 days of purchase.
Rocklean and FacePump series, and items marked as B-grade such as Tripollar and Pure nano, are excluded from change-of-mind returns. Returns, refunds or exchanges are available only for initial defects reported within 7 days of purchase. Product-specific terms take priority.
Warranty periods start on the purchase date.
Product-page terms take priority. Some products have different coverage or no warranty. Only the 7-day return and refund program starts on the delivery date.
Our warranty covers the main device only. Free repairs or replacements are generally limited to two in total. Attachments, charging stands, gifts and consumables are excluded.
The following applies to defects covered by our store warranty within Japan. Periods are measured from the purchase date. Shipping charges are separate from repair or replacement charges.
| Time since purchase / condition | Return to us | Shipment back to you |
|---|---|---|
| Less than 30 days | Store pays | Store pays |
| 30 days to less than 3 months Unless a condition below applies | Customer pays | Store pays |
| 30 days or more, second or subsequent replacement | Generally customer pays | Generally customer pays |
| 3 months or more | Generally customer pays | Generally customer pays |
For overseas customers, all round-trip shipping costs are the customer's responsibility, even during the warranty period and regardless of replacement count.
We will review your request and explain the next steps. Depending on the product's condition, we may repair rather than replace it. If no defect is found, we may clean and return it.
Open the repair request form →Report cosmetic defects within 7 days of purchase. Issues that do not affect use may be excluded. Charges may apply during the warranty period depending on use and condition.
Support is for the purchaser only. Contact your retailer or our support team before moving.
Paid repairs or replacements may be available. Costs depend on the product's condition; contact us using the repair form.
Paid replacements do not receive a new warranty period. Please report initial defects within 7 days. After that, we will assist where possible based on the product's condition.
For manufacturer-warranty products, contact the manufacturer directly. Refer to their terms for warranty coverage and shipping costs.
VIDAL SASSOON: Koizumi Seiki Corp.
Phone: 0570-07-5555
Weekdays 9:00–17:00, excluding Japanese public holidays.