*If using automatic debit, please register your bank account from the Paidy app or the web version of MyPaidy after completing your purchase. [About Identity Verification] By verifying your identity through the Paidy app, you can use interest-free 3-month installments and up to 12-month installments..
https://play.google.com/store/apps/details?id=com.paidy.paidy
Free only for automatic debit and bank transfer.Available only for purchases of 3,000 yen or more.

*Depending on the results of the screening process at the time of use, you may not be able to use the service.
*For more details on the service, please check theofficial website.

●About Shipping & Shipping Costs

Shipping costs
Domestic (courier service)　Free shipping nationwide
*For cash on delivery, we will ship within 1-2 business days after confirming your order, primarily excluding weekends and holidays.

Estimated delivery daysEstimated delivery times
You can specify your preferred delivery time slot.
However, even if a date and time are specified, delivery may not be possible within the specified time due to bad weather or disasters.

●About Returns and Refunds

■About Initial Defects
Please check the condition of the product within 7 days of arrival. Initial defects confirmed upon product arrival will be replaced with new products.
Please contact us using the dedicated repair/malfunction form.

■About the 7-Day Return Policy
For customers who paid by bank transfer or cash on delivery, if you are not satisfied with the product, you can return it even after opening and using it, provided you contact us within 7 days of receiving the product via the dedicated 7-day refund policy form.
Once the product arrives at our company and is confirmed, we will refund the product price within 3 business days.
*Only applicable to domestic shipping orders.

・Products covered by the 7-day return and refund policy The products covered by this policy are as follows:
・Earlybird original products (LifTone series)
・NOWMI series (STORM, STORM dedicated stand, Switch, NIRAGE, PIR 360) *NOWMI Moisture Serum is not covered.

・About refunds
　The refund amount will be for the product price only.Other fees are not included.

*For details, please be sure to check here.

* Rocklean and FacePump series products are subject to a special sale while supplies last, so returns, refunds, or exchanges will only be accepted for initialdefects reported within 7 days of product arrival.
*Similarly, for products such as "Tripollar series" and "Pure nano series" described as B-grade (flawed) items, returns, refunds, and exchanges will only be accepted for initial defects reported within 7 days of product arrival.

●About warranty and repair/exchange

・For products purchased on the official website with "1.5 year warranty" stated
　1 year and 6 months from the date of purchase
　(Main unit only / Free repair/exchange is limited to a maximum of 2 times in principle)

・Accessories
　Attachments, charging stands, gifts, etc., are not covered by the warranty.

※For cosmetic imperfections (scratches, discoloration, cracks, chips, scuffs, breaks, etc.), we will only handle them as initial defects if they impede product use and are reported within 7 days of product arrival.
※Even if cosmetic imperfections are found, if the product is confirmed to be functional and deemed to not impede normal use, it may not be covered by the warranty.

If an initial defect is confirmed within 7 days of product arrival, we will accept repair or exchange.
*Rocklean and FacePump series products are subject to a special sale while supplies last, so returns, refunds, or exchanges will only be accepted for initial defects reported within 7 days of product arrival.

*Similarly, for products such as "Tripollar series" and "Pure nano series" described as B-grade (flawed) items, returns, refunds, and exchanges will only be accepted for initial defects within 7 days of product arrival.

Within the warranty period, we will repair or replace the product free of charge.
Please contact us using the dedicated form for malfunctions and repairs.

■About other products
Products other than the above are covered by the manufacturer's warranty.
If a problem occurs, please contact the manufacturer directly.

KOIZUMI SEIKI CORPORATION
TEL: 0570-07-5555
Hours: 9:00 - 17:00 (Excluding Saturdays, Sundays, and public holidays)

■Free Repair Policy
1. If a product malfunctions under normal use according to the instruction manual and product labels, we will repair or replace it free of charge.
2. If you move, please contact the store where you purchased the product or our support team in advance.
3. Even within the warranty period, the following cases will be subject to paid repair/exchange.
　・Malfunctions/damage due to improper use or unauthorized repair/modification
　・Malfunctions/damage due to drops or impacts
　・Malfunctions/damage due to natural disasters such as fire, earthquake, flood, or abnormal voltage
　・Malfunctions/damage caused by abnormalities in other connected equipment
　・Replacement of parts such as batteries, consumables, and accessories
　・Malfunctions/damage due to use other than for general household purposes (e.g., commercial use, prolonged use)
　・Malfunctions/damage due to use in special environments such as on ships
　・Damage or malfunction during transportation or relocation after purchase
　・If the purchase date cannot be confirmed

■Support after the warranty period
Even after the warranty period expires, we offer paid repair/exchange services.
As the cost varies depending on the product's condition, please first contact us using the dedicated form for malfunctions and repairs.
*No new warranty period will be provided for paid replacement products, but initial defects within 7 days of delivery will be eligible for replacement.
*Even after 7 days, we will provide support as much as possible depending on the product's condition. Please feel free to consult us.

■Shipping costs for repairs/exchanges
Return shipping cost for the product: Customer's responsibility
Reshipment cost after repair/exchange: Our responsibility

We handle defects confirmed within 7 days of product arrival as initial defects.
Furthermore, for defects within 30 days of product arrival, as part of our early defect response, we will bear both the return shipping cost and the replacement product shipping cost.
For warranty claims made 31 days or more after product arrival, we kindly ask customers to bear the return shipping cost to our store.
If, after inspection, a defect is confirmed to be covered by the warranty, we will ship the replacement or repaired product at our expense.

Early defect response with shipping paid by us: Within 30 days of product arrival
Warranty claims 31 days or more after product arrival: Return shipping paid by customer, reshipment shipping paid by us