The battery may be low.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the power does not turn on, the internal circuit board may be faulty, so please contact us.

The device is designed to automatically power off after 20 minutes of use.
The battery may deplete and turn off during use due to frequency of use, storage conditions, or aging.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

Please insert the cable all the way until you hear a click.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

Full charging takes 150 minutes, so if charging doesn't complete,
the internal circuit board may be faulty, so please contact us.

There are individual differences, but the cable and charging port may get stuck and not come out.
Trying to force it out may lead to unexpected injury.
Even if it can be used, we will replace it, so please contact us.

Please long-press the power button to turn the power on/off and then check if you can change it.
If it cannot be changed, the internal circuit board may be faulty, so please contact us.

Please long-press the power button to turn the power on/off and then check if you can change it.
If it cannot be changed, the internal circuit board may be faulty, so please contact us.

The internal ultrasonic vibration generator may be faulty.
If it is within the warranty period, we will replace it, so please contact us.

The internal circuit board may be faulty, causing the battery to heat up.
If it is within the warranty period, we will replace it, so please contact us.

The battery may be low.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the power does not turn on, the internal circuit board may be faulty, so please contact us.

The device is designed to automatically power off after 3 minutes of use.
The battery may deplete and turn off during use due to frequency of use, storage conditions, or aging.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

Please insert the cable all the way until you hear a click.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

Full charging takes 5 hours, so if charging doesn't complete,
the internal circuit board may be faulty, so please contact us.

EMS stimulation requires moisture, so please apply serum to prevent the skin surface from drying out.
Also, continuous use may cause the skin to get used to the stimulation, making EMS less noticeable.
In such cases, reduce the frequency of use and try again after a break until the next use.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

The perception of pain varies from person to person, so please start with a low level until you get used to it.
Also, if you feel pain, applying less serum will alleviate it.
Please refrain from using it on areas with wounds or acne.

The internal circuit board may be faulty, causing the battery to heat up.
If it is within the warranty period, we will replace it, so please contact us.

The battery may be low.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the power does not turn on, the internal circuit board may be faulty, so please contact us.

Please insert the cable all the way until you hear a click.
Please check if the device can be charged using the included charging cable or your Micro USB (Type-B) cable.
If the issue is not resolved, the internal circuit board may be faulty, so please contact us.

Mist may not come out if there is insufficient water or if the unit is tilted too much.
If you are using lotion, the ingredients may solidify and prevent mist from coming out.
If it is within the warranty period, we will replace it, so please contact us.

If water or lotion is left in the tank for a long time after use without being used, it can cause unusual or foul odors.
If it is within the warranty period, we will replace it, so please contact us.

The battery may be low.
Please check if the device can be charged using the included charging cable and charging stand.
If the power does not turn on, please contact customer support.

Check if the charging cable is fully inserted into the charging stand.
Also, check the status of the power source (mobile battery, PC, etc.).

The device is designed to automatically power off after approximately 5 minutes of use.
The battery may deplete and turn off during use due to frequency of use, storage conditions, or aging.
If the issue is not resolved, please contact customer support.

Please make sure that EMS mode is ON.
EMS microcurrent generation requires moisture. Apply plenty of lotion or water to your skin until it drips, then use.
Also, continuous use may cause your skin to get used to the stimulation, making EMS microcurrent less noticeable.
In such cases, use it on the inside of your wrist or your neck to check if EMS microcurrent is flowing normally.

The perception of pain varies from person to person, so please start with a low level until you get used to it.

Face mode →

Reduce the amount of moisture, or use over a face pack.

Scalp/Hair mode →

Towel dry or blow dry your scalp to reduce moisture before use.

To prevent burns, the output from the ultrasonic cavitation thermal plate stops when it reaches approximately 50℃. Output will resume once the temperature returns to the specified level.

Ultrasonic cavitation flows intermittently, with output stopping and starting every few seconds. If there is no output at all, please contact customer support.

Heat is only emitted from the center plate (center of the head).
Please check the temperature of the central part.

The battery may be low.
Please check if the device can be charged using the included charging cable.
If the power does not turn on, please contact customer support.

The battery may be low.
Please check if the device can be charged using the included charging cable.
If the power does not turn on, please contact customer support.

If the ambient temperature is extremely low or high, it may not charge properly.
Please try charging in a different location or environment.

When charging for the first time or after a long period of disuse, the battery life may be short.
It can be used normally after repeated charging and use.

This is a normal specification where the power turns off approximately 15 minutes after startup due to the automatic power-off mode.

The battery may be low. Please charge it.

This product vibrates, so a certain amount of operating noise will be generated.
Please continue to use it as is.

If there is an abnormality such as a sudden increase in operating noise, please contact customer support.

Please check that the power adapter is securely plugged into the device and that the outlet is powered.
Check if the green light turns on when you press the power button.
If the power does not turn on, it may be faulty, so please contact us.

According to the included user manual, apply the dedicated gel and then try to see if you feel warmth.
During treatment, ensure that all four electrodes are in full contact with the skin.
If the issue is not resolved, it may be faulty, so please contact us.

The power adapter may become unplugged from the main unit during use.
Please check that the power adapter is securely plugged into the main unit and that the outlet is powered.
If the issue is not resolved, it may be faulty, so please contact us.

It usually takes within 5 minutes for the orange light to illuminate and the notification sound to play.
If it takes longer than 5 minutes, try moving the device as slowly as possible without stopping, or select a higher power level.
If the orange light illuminates immediately and the notification sound plays immediately, select a lower power level.
If the issue is not resolved, it may be faulty, so please contact us.

According to the included user manual, apply the dedicated gel and then try to see if you feel warmth.
During treatment, ensure that all four electrodes are in full contact with the skin.
If the issue is not resolved, it may be faulty, so please contact us.