Upon arrival, please check the condition of your product immediately. We will replace any initial defects confirmed upon arrival with a new product.
Please contact us using the dedicated email form for malfunctions.
EARLY BIRD
Return and Refund Policy
Refunds
About Returns & Refunds
About Initial Defects
About the 7-Day Return Policy
●Depending on the conditions for returns and refunds
If you are not satisfied, we accept returns even after opening and use, provided you contact us within 7 days of product arrival. We will refund the product price within 3 business days after payment for the product.
If you are not satisfied, we accept returns even after opening and use, provided you contact us within 7 days of product arrival. We will refund the product price within 3 business days after payment for the product.
※The 7-day return and refund policy is only applicable to domestic orders.
●Returns due to customer's convenience
We cannot accept returns or refunds for contact made 8 days or more after product arrival.
Please be aware of this before making your purchase.
We cannot accept returns or refunds for contact made 8 days or more after product arrival.
Please be aware of this before making your purchase.
●About Refunds
The refund amount will be for the product price only.
Other fees are not included.
The refund amount will be for the product price only.
Other fees are not included.
●Products covered by the return and refund policy
The products covered by this policy are as follows:
・Earlybird original products (LifTone series)
・NOWMI series (STORM, STORM dedicated stand, Switch, NIRAGE, PIR 360)
※NOWMI Moisture Serum is not covered.
Return shipping costs and fees
Returns due to customer convenience will be at the customer's expense.
※For details, pleaseclick here.
※Rocklean and FacePump series products are subject to a special clearance sale, so returns, refunds, and exchanges are only accepted for initial defects reported within 7 days of arrival.
※Returns, refunds, and exchanges for HOGUNOA products are only accepted for initial defects reported within 7 days of arrival.
Return Shipping Costs
Returns due to customer convenience will be at the customer's expense.
Returns due to initial defects will be borne by our company.