Shipping is free within Japan, regardless of the purchase amount.

Yes, we do, but there is a shipping fee of 2400 yen.

We accept credit cards, PayPal, Amazon Pay, PayPay, cash on delivery, and bank transfer. For details on accepted cards and bank transfer information, please see "About Payment Methods".

After payment is confirmed, we will ship within 1-2 business days, excluding weekends and holidays. For details on estimated delivery times, please see "About Shipping and Delivery".

Yes, if you specify it when placing your order. Please note that delivery time may not be available in some areas, such as remote islands. Please check Sagawa Express service list before placing your order.

The standard warranty period is 1 year. Purchases made from this site come with a standard warranty plus a 6-month extended warranty.
* If you purchased at a store, please keep your receipt in addition to your warranty card.
* Please note that we do not offer repair or exchange services for products purchased through flea market apps or websites.

Emails may not be delivered depending on your spam filter settings.
Please check your spam folder and, if necessary, set your email client to allow emails from the domain [@earlybirdjapan.co.jp].
If you have any further questions, please feel free to contact Customer Support.

Our products are available at some domestic electronics retailers such as Bic Camera and Yodobashi Camera, and some lifestyle goods stores such as Tokyu Hands and LOFT.
For more details, please see "Stores".

We offer a full refund if the item is returned within one week of arrival.
*Returns and refunds are only available for purchases made from this website.
Please send an email requesting a return using the 7-Day Refund System専用フォーム.
We will contact you within 2-3 business days, excluding weekends and holidays.
Once you receive our email, please write your order number and request for return on the slip,
and send the product to the address below with all contents intact.


[Return address]
〒162-0814
2F NIC Heim Iidabashi, 6-39 Shinkogawacho, Shinjuku-ku, Tokyo
Earlybird Co., Ltd.
Attn: Earlybird Online Customer Support

We apologize for the inconvenience.
If your product is within the warranty period, we will repair or replace it.
Please contact us using the Fault/Repair Form.

After the warranty period has expired, we will diagnose the fault and offer a paid repair service if requested.
Please note that we do not offer repair or exchange services for products purchased through flea market apps or websites.
*Customers who purchased at electronics retailers or other stores must provide their receipt.
If you have lost your receipt, even if your product is within the warranty period, it may be subject to a paid service.

Please use the email form on this site, or send inquiries to:
Customers: customer_support@earlybirdjapan.co.jp
Businesses: commercial@earlybirdjapan.co.jp